We understand that your privacy is important and our policy details what information we hold about you and what we do with it.
We retain the information you provide to us in order to be able to better respond to your enquiry and to provide services and/or products that you may subsequently request from us. We may also use your data to measure client satisfaction and provide customer service (including troubleshooting in connection with purchases or your requests for services); we rely on our contractual arrangements with you as the lawful basis on which we collect and process your data when you make an order for products and services.
For security and legal reasons we use your data to ensure the personal and financial information you provide us is accurate; conduct fraud checks or prevent other illegal activity; protect our rights or property (or those of others); and fulfil our legal and compliance-related obligations.
In some cases we will use your data because it's necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your data in this way.
We will never sell any of your data to a third party. To fulfil orders for products and services we work with a number of trusted service providers who carry out services on our behalf. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your data in order to provide the services to us and for no other purpose. To prevent crime and comply with laws there may be other scenarios where we are subject to a legal obligation to share or disclose your data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement.
You have a number of rights relating to your personal information and what happens to it.
You are entitled to:
have your data processed in a fair, lawful and transparent way;
access personal data we hold about you;
require us to correct any mistakes in your personal data;
require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
object at any time to processing of your personal data for direct marketing purposes;
and otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.
If you wish to enforce any of your rights above, please contact us either on the number or email address below.